FairPoint get the message, makes changes

A high-level shake up at FairPoint Communications will mean a new executuve whose job it will be to resolve operational problems in New England. CEO David Hauser appointed Vicky Weatherwax to the new position of vice president of business solutions. Weatherwax will be responsible for assessing and fixing problems involving customer service, billing and other systems. FairPoint bought Verizon's landline telephone and Internet operations in Maine, New Hampshire and Vermont last year for $2.3 billion. The troubles began when FairPoint rolled out its own back-office computer systems. The changes were announced one day after the Vermont Department of Public Service questioned whether FairPoint should be allowed to continue to operate in the state if it doesn't fix its operational problems.